A name board in arrivals, help with the bags, and a walk to the car. No app, no phone tag at the kerb.
Short answer: your driver is in the arrivals hall, at the barrier, holding your name. They have been tracking your flight, they have already paid to park, they help with the bags and they walk you to the car. It is included in the price of every airport pick-up. Nothing to download, nobody to phone from a kerb in the rain.
| Airport | Meeting point | Notes |
|---|---|---|
| Heathrow T2, T3, T4, T5 | Arrivals hall of your terminal, at the barrier | Say which terminal when you book; T5 arrivals is one level, T2 has two exits and drivers stand at the main one |
| Gatwick North / South | Arrivals concourse of your terminal | Tell us the terminal; it is on your boarding pass |
| Stansted | International arrivals hall, at the barrier | One hall for all flights |
| Luton | Arrivals hall | One hall; the walk to the car park is short |
| London City | Arrivals, ground floor | Small terminal; you will see the driver immediately |
Plenty of quotes offer "meet and greet" as an add-on and default to a kerbside pick-up where you call the driver on landing and wait outside. That is cheaper to run, and it is where most late-night airport problems begin: wrong exit, no signal, a driver moved on by airport staff. Meeting you in the hall costs us a car park ticket and twenty minutes of the driver's time; it saves you the only part of the journey that ever goes wrong. It is part of what the fixed price includes.
In the arrivals hall, at the barrier where passengers come out, holding a board with your name on it. At Heathrow that is the arrivals hall of your terminal; at Gatwick the arrivals concourse of North or South; at Stansted, Luton and City the single arrivals hall.
No. It is included in every airport pick-up price, along with the driver's parking for the meeting time.
Call or message the driver's number on your confirmation, or our 24-hour desk; the driver will not have left. Waiting time starts from landing and the first 60 minutes are free.
Landside only, but yes: tell us in the notes and we will agree a meeting point, for example a hotel lobby in the terminal or a specific exit.
Terminal confirmed from your flight number, pickup timed backwards from check-in or tracked forward from landing, name board standing where you exit — London's entire airport system run the way it should have always worked. Sixty seconds books any of it.
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