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A person answers, any hour.
Ring, message or email — a member of our team, not a bot, replies 24 hours a day, 365 days a year. On the day of travel, always call: it's the fastest way to reach your driver.
Which is the quickest way to get what you need?
Call
020 8888 9988For anything happening today: you've landed and can't see your driver, your flight has been diverted, you need to move a pick-up time, or you're running late for a departure.
For quotes and bookings, adding a flight number or a return leg, changing the number of passengers, or sending us a screenshot of a confirmation. You'll get a written reply you can keep.
For receipts and VAT invoices, corporate account applications, group and cruise enquiries, lost property, feedback and complaints. Attach anything we need to see.
Already booked with us?
Have your booking reference (it starts with GLT-), the lead passenger's name and the pick-up date ready. With those three things we can change almost anything on the spot:
- Move the pick-up time or date, or add a return journey
- Add or correct a flight number so we can track your arrival
- Change the vehicle if your group or luggage has grown
- Add a stop on the way
- Resend your confirmation or driver details
- Send a receipt or invoice for your records or your employer
Changes that alter the route, distance or vehicle may change the fare — we'll always tell you the new price before we confirm the change, and you can decline it. Our terms explain how changes and cancellations work.
Before you book
Tell us the pick-up and drop-off addresses (or airport and terminal), the date and time, how many passengers and how many large cases, and whether anyone needs a child seat. We'll come back with a fixed fare — the amount you're quoted is the amount you pay, whatever the traffic does.
You can also get an instant fixed fare on our booking page, any time of day.
Meeting your driver at the airport
Meet & Greet is included at every airport. Here's exactly what happens after you land, so there's nothing to work out when you're tired.
- We track your flight from take-off. If you land early or late, your driver's arrival time moves with you at no charge. There's no need to call us from the plane.
- Collect your bags and walk through into the arrivals hall. Your waiting time starts only when your flight actually lands, and the first 60 minutes are free.
- Look for a name board with the lead passenger's name on it. Your driver waits in the arrivals hall — inside the terminal, not at the kerb — with your name displayed.
- Can't see them? Stay where you are and call the driver's number in your driver-details email, or ring us on 020 8888 9988. We'll connect you in under a minute.
Where the arrivals hall is
- Heathrow — Terminals 2, 3, 4 and 5 each have their own arrivals hall directly after customs. Tell us your terminal (it's on your ticket) and your driver will be in the right one.
- Gatwick — North or South Terminal; check which one your airline uses on arrival.
- Stansted — one arrivals hall for all flights.
- Luton — one arrivals hall for all flights.
- London City — a small terminal; your driver will be a few steps from the exit doors.
Never go with anyone who approaches you in a queue, at the carousel or outside the terminal claiming to be your driver. A genuine driver has your name on a board and matches the name and vehicle details in your driver email.
Company details
| Trading name | Get London Transfer |
|---|---|
| Legal entity | Get London Transfer Ltd, registered in England and Wales, company number 16243331 |
| Registered office | 179-181 Lower Richmond Road, Richmond TW9 4LN |
| Private hire operator licence | TfL 11588 |
| support@getlondontransfer.co.uk |
Feedback and complaints
If a journey didn't go as it should, we want to hear about it. Email support@getlondontransfer.co.uk with your booking reference and what happened. We acknowledge every complaint within two working days and aim to give you a full answer within 14 days.
If you're not satisfied with how we've handled it, licensed private hire operators in London are regulated by Transport for London's Taxi and Private Hire team, who can be contacted through tfl.gov.uk/contact.
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Ready when you are.
Tell us your journey and we'll confirm a fixed fare in minutes — online, by WhatsApp or by phone, 24 hours a day.